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Chicago-Wilcox Mfg. Co.

Customer Survey

Thank-you for responding to our survey.  Your feedback will assist us in providing the products and services required to meet your expectations.  If there is a specific issue that you would like response on, please reply to davidsoliday@chicagowilcox.com

Performance measurement:

·       1-underachieve

·       2- needs improvement

·       3- meeting requirements

·       4 - exceeding our needs

·       N/A – non-applicable

1.    Quality

·       Accuracy of parts supplied

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Accuracy of pricing

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       FAIR’s, PPAP’s and documentation

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Corrective action response time

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

      2.  Service

·       Responsiveness to quotations

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Sufficient material to meet your total gasket requirements

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Accessibility to CW sales support for application engineering

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Packaging and labeling of shipments

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Accessibility to reports when required

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Electronic commerce, EDI, ASN, ERS

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Dealing with contingencies

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

1.        3. Delivery

·       On-time performance

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Production lead times

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Utilization of logistics agreements

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

4.    Cost

·       Overall competitiveness

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

·       Value for product(s) purchased

1- Under Achieve 2 - Needs Improvement 3 - Meeting Requirement Exceeding Our Needs  N/A Non-applicable

5.    Are any of the following activities being viewed as areas to improve in your business

a.        Inventory turns

b.        Outsourcing non-core activities

c.        Continuous improvement programs

d.        Material training

e.        Rationalized supply base

f.          Shorter lead-times

g.         Lower system costs

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Copyright © 2008 Chicago-Wilcox Mfg. Co., Inc. All rights reserved.
Revised: 04/11/11.